Frequently Asked Questions

When is my bill due and where and how can I pay it?
Can I pay my bill with my Visa/Master Card?
Can I pay my bill automatically?
Can I have a payment extension?
What constitutes a unit of water?
What is the Service Charge showing on my bill?
Do I have to pay a deposit?
What happens if my service is shut-off for non-payment?
How often is my meter read?
If I have a sewer stoppage what should I do?
What should I do if I think I have a leak?
Where do I call for line locates?
How can I find out where the nearest fire hydrant is located?
What is our water pressure normally?
How do I obtain a water or sewer connection?
What is PRV?
How can I get temporary water for construction activities?
What is a backflow device and why do I need one?
Why do I have to have a Septic Tank Inspection?
Physical Damage
How can I prevent problems in my Septic tank?
Tree Roots
Preventative Maintenance
Why do my ice cubes give off white stuff when they melt in my glass?
Should I install a water softener in my home?
Should I install a home water treatment system?
What is hard water?
Should I buy bottled water?
Is bottled water safe to store?
What is the average water consumption per day per individual?
Where does the water go when it goes down the drain?
What is the cost of water I use in my home?
Why do hot water tanks fail?
How should I fill my fish aquarium?
How does the Water Agency know how much water I use?
How do I know my meter is accurately reading my water consumption?
What do people use the most water on?
Can I put a brick in my toilet tank to conserve water?
How can I save water and save on my water bill?


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