Customer Service

Customer Service

For emergencies after normal business hours, call the Agency’s number 209-223-3018. The answering service will arrange for service 24 hours a day, 7 days a week.

Amador Water Agency’s Customer Service staff is available to help you with water and wastewater service, billing questions, payment assistance and water quality questions. To initiate or terminate service, for new water and/or wastewater connections and all rates and billing questions, please call Amador Water Agency’s Customer Service Office at 209-223-3018.

Open Monday – Friday 8 am – 4:30 pm

Rates & Charges

Document NameDownload
Water Rates and Charges

Click here to view

Wastewater Rates and ChargesClick here to view
Water and Wastewater Capacity FeesClick here to view
Miscellaneous Fee ScheduleDownload
Regional Rate ComparisonDownload
Wholesale Water Rates & ChargesWholesale Water Rates and Charges 2021-2025
ADU Informational MemoAccessory Dwelling Units (ADUs) Memorandum

Policies & Forms

Document NameDownload
Low Income Home Water Assistance Program (LIHWAP)LIHWAP ATCAA Flyer 2023
Alternative Payment Plan AgreementDownload
Bill Appeals FormDownload
Policy on Disconnection of ServiceEnglish
Política de la Ley de Corte de Suministro de AguaSpanish/Español
Chính sách Đạo Luật Bảo Vệ Cắt NướcVietnamese/Tiếng Việt
Patakaran Sa Pagpigil Sa Pagsara Ng TubigTagalog
상수도 차단 보호법 정책서는Korean/한국어

Payment Options

The Amador Water Agency is pleased to announce that we will now be able to offer you a more efficient service to automatically deduct the amount of your bill from your checking account. In order to sign up for this service, please complete the attached application and return it to our office along with an actual voided check. Note that a separate form is required for each account that you have with us, however just one voided check is necessary.

You will continue to receive your statement showing the amount to be paid so that you can deduct it from your records. When you see the message “Auto Pay” on the payment return stub you will know that the automatic deduction procedure is in place.

Sign up for Online Billing and Payment Services  or New Automatic Payment (ACH)

NEW! Pay by phone available.

You can make a payment by calling (209) 223-3018 option 2

Monday – Friday
8:00am – 4:30pm

The drop box is located outside the Agency Office.

All payments deposited here will be processed the next business day.

We accept VISA, MasterCard, Discover

NEW! Payments accepted at the office or over the phone. (209) 223-3018 option 2

If you have questions that are not answered here, please send an email to Elizabeth Atkins at or contact Customer Service at 209-223-3018.

Online Payment & Pay by Phone

NOTICE: By registering and logging into your account via this web page, you will be leaving the Amador Water Agency’s website and going to an external website operated by a vendor. Before registering and logging in to use the specified bill viewing and payment services please review the Agency’s Internet Terms of Use Policy

Call (209) 223-3018 option 2

Automatic Payment

Questions & Answers

What is automatic bill payment?
How do I benefit from automatic payment?
How do I sign up and what is the cost to me?
What do I do if I have a question about my bill?
What if I want to cancel the automatic bill payment?
What if there are insufficient funds in my bank account?
What if I change my bank account?
Why does AWA offer automatic bill payment?
Download the ACH Authorization Form

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