Customer Service
For emergencies after normal business hours, call the Agency’s number 209-223-3018. The answering service will arrange for service 24 hours a day, 7 days a week.
Amador Water Agency’s Customer Service staff is available to help you with water and wastewater service, billing questions, payment assistance and water quality questions. To initiate or terminate service, for new water and/or wastewater connections and all rates and billing questions, please call Amador Water Agency’s Customer Service Office at 209-223-3018.
Open Monday – Friday 8 am – 4:30 pm
Rates & Charges
Document Name | Download |
---|---|
Water Rates and Charges | |
Wastewater Rates and Charges | Click here to view |
Water and Wastewater Capacity Fees | Click here to view |
Miscellaneous Fee Schedule | Download |
Regional Rate Comparison | Download |
Wholesale Water Rates & Charges | Wholesale Water Rates and Charges 2021-2025 |
ADU Informational Memo | Accessory Dwelling Units (ADUs) Memorandum |
Policies & Forms
Document Name | Download |
---|---|
Low Income Home Water Assistance Program (LIHWAP) | LIHWAP ATCAA Flyer 2023 |
Alternative Payment Plan Agreement | Download |
Bill Appeals Form | Download |
Policy on Disconnection of Service | English |
Política de la Ley de Corte de Suministro de Agua | Spanish/Español |
停水保護法政策 | Chinese/中文 |
Chính sách Đạo Luật Bảo Vệ Cắt Nước | Vietnamese/Tiếng Việt |
Patakaran Sa Pagpigil Sa Pagsara Ng Tubig | Tagalog |
상수도 차단 보호법 정책서는 | Korean/한국어 |
Payment Options
The Amador Water Agency is pleased to announce that we will now be able to offer you a more efficient service to automatically deduct the amount of your bill from your checking account. In order to sign up for this service, please complete the attached application and return it to our office along with an actual voided check. Note that a separate form is required for each account that you have with us, however just one voided check is necessary.
You will continue to receive your statement showing the amount to be paid so that you can deduct it from your records. When you see the message “Auto Pay” on the payment return stub you will know that the automatic deduction procedure is in place.
Sign up for Online Billing and Payment Services or New Automatic Payment (ACH)
NEW! Pay by phone available.
You can make a payment by calling (209) 223-3018 option 2
Monday – Friday
8:00am – 4:30pm
The drop box is located outside the Agency Office.
-NO CASH PLEASE-
All payments deposited here will be processed the next business day.
We accept VISA, MasterCard, Discover
NEW! Payments accepted at the office or over the phone. (209) 223-3018 option 2
If you have questions that are not answered here, please send an email to Elizabeth Atkins at eatkins@amadorwater.org or contact Customer Service at 209-223-3018.
Online Payment & Pay by Phone
NOTICE: By registering and logging into your account via this web page, you will be leaving the Amador Water Agency’s website and going to an external website operated by a vendor. Before registering and logging in to use the specified bill viewing and payment services please review the Agency’s Internet Terms of Use Policy
Automatic Payment
Questions & Answers