Customer Service

Automatic bill payment is authorization that you give your bank to deduct the payment for your water and/or wastewater bill from your bank account. After you enroll in the program, the bank pays your water bill automatically.

It saves time, worry, aggravation and money. You no longer have to worry about writing the check, mailing your payment, or driving to the AWA office to pay the bill, which will save money on postage and/or fuel. You never have to go out in bad weather to pay your bill, nor do you have to worry about your payment getting lost in the mail. The bill will always be paid on time, so you never incur late charges.

The service is free. You will need to complete the authorization form, attach a voided check (to ensure all bank account information is correct), and mail or deliver it to the AWA office. Enrollment takes one full billing cycle, so remember to keep making your payment until you receive the confirmation message on your utility statement, which will read “Your Account Will Auto Pay on _ _ /_ _ /_ _ (date).”

Each month you receive the bill marked “Your Account Will Auto Pay on _ _ /_ _ /_ _ (date).” You have 10 calendar days from the bill date to call the AWA office at (209)223-3018 to discuss any concerns. If needed, we can correct the bill before it is sent to the bank and the payment deducted from your account.

You may cancel your enrollment in the automatic payment program at any time by calling the AWA office and asking that your account be removed from automatic bill payment.

A return check fee will be charged to your account, and you will be required to pay your water bill and the return check fee with cash or a money order.

If you change your bank account, please notify us as soon as possible at (209)223-3018 to update your account information. You will then need to complete and sign a new Automatic Bill Payment Authorization Form and attach a voided check from your new account.

In addition to being very convenient for our customers, payments are made and received in a timely manner and administrative costs are reduced.